Privacy & data Protection
We use the information you provided exclusively for the implementation of your order, invoicing or any other purpose you have given consent to. You have the right to view, change or revoke any information you have provided at any time.
All information, in particular sequence information is treated confidentially.
Data transfer between our webpage and TIB Molbiol is encrypted. However, we can not exclude the very unlikely accession by a third party.
Conclusion of an Order/Contract
An order is created as follows. The user may choose freely from the range of products and services offered; the user may change the content of the cart or empty it. By clicking the button “send order”, the user has created a binding purchase commitment regarding the content of the cart. A confirmation containing all the information pertaining to the order is sent, to the Email address the customer provided, shortly after. Shipping cost is calculated extra. This establishes a purchase order commitment.
Right of Cancellation
The cancellation rights for custom DNA synthesis are restricted, due to the fact that these products are manufactured according to customer specifications and specific needs. The customer may cancel an order without stating reasons, if production has not started yet.
The cancellation should be made in written form and over the phone. A cancellation or change of the order must be confirmed by TIB Molbiol via fax or Email to be effective.
Mistakenly ordered products can only be cancelled if their production has not been initiated.
Customer Service, Warranty and Guaranty
The product warranty is according to legal regulations. Check the content of the package immediately upon receipt. Contact TIB Molbiol and report any irregularities immediately. Products have a limited guarantee period of six months. We accept complaints within two months of delivery due to the products limited suitability for storage.